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Frequently Asked Questions
You can browse frequently asked questions about this service.
If your question is not available here, You can contact us.
How to subscribe to the above services?
You can subscribe to these services electronically through the “Derayah Platform” without the need to sign paper documents or visit the branch.
How to register with Derayah?
1) Register through our website: https://online.derayah.com/Account/Register
2) Submit your information to the Saudi National Digital Identity Management
Will I receive a pin code in a text message to verify access to my account, as is the case with bank accounts?
Indeed, this is available in addition to email verification.
Can nationals of other GCC countries and residents open an account and trade with Derayah and use its services?
Yes
Can I add more than one bank account of mine and link them in my wallet to transfer to? And what are the procedures?
Of course, you can link all your bank accounts to your wallet with us in Derayah Financial, and this is done by contacting customer service on our phone 920024433.
What is the T+2 settlement period?
The security settlement means transferring the executed security from the seller’s investment portfolio to the buyer’s investment portfolio. Cash settlement also means transferring the price of the security whose transactions have been executed from the buyer’s investment account to the seller’s investment account with the members of the market. More details about it can be found via the following link from the Tadawul website. Settlement in the Saudi market: https://www.tadawul.com.sa/wps/portal/tadawul/knowledge-center/about/settlement-cycle?locale=ar
How can I transfer money from my account in Derayah Financial to my bank account when there are fees?
You can easily transfer to your bank account linked to the wallet for free without fees.
Does this mean that I need to wait and not perform any transactions after the sale if I want to transfer part of the amount to my bank account?
Of course not, we have provided through the “Derayah platform” the future transfer service, through which the transfer amount is reserved “under settlement”, provided that it is transferred automatically after the settlement has expired, which enables the customer to freely trade in other amounts and not have to wait until the settlement is completed.
Can I transfer from my wallet to my bank account at the time of market trading or are there specific transfer times?
Transfer from your Derayah portfolio to your bank account is available at any time, whether or not the market is open, subject to T+2 settlement periods.
Still need some help?
If you have some questions or comments, feel free to let us know and we will respond as quickly as possible