Customer Support

Customer Support

Customer Support

Investor awareness

Educational publications for investors
Educational publications for investors
Educational publications for investors
Tick Size Change
Tick Size Change
Show Document
T+2 Settlement Cycle
T+2 Settlement Cycle
Show Document
How are stocks created?
How are stocks created?
Show Document
How to register in Tadawulaty
How to register in Tadawulaty
Show Document
 Corporate Governance
Corporate Governance
Show Document
Investing in the Stock Market
Investing in the Stock Market
Show Document
 Mutual Fund
Mutual Fund
Show Document
Reading Financial Statements
Reading Financial Statements
Show Document
Information and its Sources
Information and its Sources
Show Document
Capital Market Law and its Implementation Regulations
Capital Market Law and its Implementation Regulations
Show Document
 Financial Investments and Stock Markets
Financial Investments and Stock Markets
Show Document
Guide for Young Investors
Guide for Young Investors
Show Document
 Investment Guide for Retirees
Investment Guide for Retirees
Show Document
Guide for Investment Terminology
Guide for Investment Terminology
Show Document
 Examples of Violations of the Capital Market Law and its Implementing Regulations
Examples of Violations of the Capital Market Law and its Implementing Regulations
Show Document
Insider Trading
Insider Trading
Show Document
A Guide for the Shareholder in General Assemblies of Listed Companies in the Saudi Capital Market
A Guide for the Shareholder in General Assemblies of Listed Companies in the Saudi Capital Market
Show Document
 How to Read Board of Directors Report of Listed Company
How to Read Board of Directors Report of Listed Company
Show Document
Manual Dealing with Committees for Resolution of Securities Disputes
Manual Dealing with Committees for Resolution of Securities Disputes
Show Document
Smart Investor
Treasure Hunt
Treasure Hunt
Show Document

Frequently Asked Questions

Derayah offers outstanding service allowing you to easily contact us and obtain valuable financial advice in line with your investment goals by Derayah’s specialized advisors licensed by the Capital Market Authority (CMA).
    About Derayah available questions (7)
    1.What is the meaning of Derayah?

    Derayah means knowledge, which represents the main factor influencing the individual investor, which is the “lack of knowledge.”

    This is the reason that prompted the establishment of Derayah, “to enable the investor to operate his own money in an easier, lower cost, and with complete independence, away from conflict of interests.”

    2.Who are we?

    We are a financial brokerage company that provides trading services in the Gulf and international stock markets,

    And we also provide subscription services in investment funds in addition to the private portfolio management.

    3.Is there an introductory video for a “Derayah platform”?

    Of course, you can watch it via the following link

    https://www.youtube.com/watch?v=euz9xiok3x0

    4.Is Darya Financial Company licensed?

    Financial knowledge is a closed joint stock company registered in the commercial registry No. 1010266977 on 05/04/1430 AH issued by Riyadh, obtained the license on 06/19/1429 AH corresponding to 06/26/2008 AD from the Capital Market Authority; The work practicing began on 07/08/1430 AH corresponding to 06/01/2009 AD with a capital of 161,090,130 Saudi riyals.

    5.How can I check your financial knowledge license?

    You can visit the Capital Market Authority website via the following link:

    https://cma.org.sa/market/ututeorisedpeersons/pages/default.aspx

    6.What are the numbers of communication with the knowledge of finance inside and outside the Kingdom?
    • Inside the Kingdom: 920024433
    • Outside the Kingdom: 00966920024433
    • Fax: 0112998071
    7.What is the working wills for the Customer Service Department?
    • Sunday: from 9 AM to 6 PM
    • From Monday to Thursday: from 9 AM to 12 Midnight
    • Friday: From 5 PM to 12 Midnight
    • Saturday: Off day
    Derayah Smart available questions (5)
    1.Are Derayah Smart investments Shariah compliant?

    Yes, all Derayah Smart current and future investments are Shariah compliant.

    2.When I can withdraw my money from Derayah Smart?

    You can request a withdrawal after 5 business days from your last deposit and it will take from 5 to 7 business days to return the cash to your main account in Derayah.

    3.How much are Derayah Smart’s fees?

    0.65% annually and deducted on monthly basis.

    4.How many portfolios can I open on Derayah Smart?

    You can open up to five portfolios under different names and for different strategies based on the goal set for each portfolio.

    5.How much is the minimum subscription amount?

    The minimum subscription amount is only 500 riyals.

    fees and prices available questions (5)
    1.Is there a fee for upgrading the account from Derayah Global to Derayah Global Plus, and what are the minimum requirements?

    Upgrading the account is free, and it requires that the account balance in the “Derayah Global” platform not be less than $2,000 in order to upgrade to “Derayah Global Plus.”

    2.Are there fees for activating trading in the Nomu parallel market?

    Free

    3.Are there fees for activating the derivatives market?

    Free

    4.Are there fees for activating the markets?

    Free

    5.Are there fees for internal and external transfers?

    No; it is free service and there are no fees for transferring between internal and external accounts to the bank account.

    fixed income available questions (1)
    1.How can I find out the prices of the listed bonds/Sukuk in the Saudi market?

    The Derayah platform offer subscriptions to a real time prices service for all instruments in the Saudi market.

    important concepts available questions (2)
    1.What are fractional shares?

    Trading fractional shares allows you to invest in companies, when you cannot afford the full share price.

    It also makes it easier for you to diversify your portfolio by allowing you to purchase fractional amounts in multiple companies when you otherwise may have only been able to purchase whole shares in one or two companies. If you enable your account to trade in fractions, you will buy or sell a fraction of a share based on the amount of cash you specify.

    For example, if you want to spend $500 but one share of the stock you want to buy is currently at $1000 you would end up with 0.5 shares.

    Please note that fractional shares are not tradable after/before US market regular trade hours.

    2.What is the settlement periods T + 2?

    Cash settlements refer to the process of transferring the value of securities for executed transactions from the buyer’s investment account to the seller’s investment account, through the exchange members.

    For further reading, please visit the Tadawul website on: https://www.tadawul.com.sa/wps/portal/tadawul/knowledge-center/about/settlement-cycle?locale=en

    Margin Services available questions (9)
    1.Which markets are available for trading using a Murabaha margin?

    The Saudi market

    2.What types of margin are available from Derayah for trading in the Saudi market?

    Derayah offers three different types of margin to trade in the Saudi market:

    • Free margin
    • Murabaha margin (Available online)
    • Free margin (trading) (Available online)

    More details on types of financing can be found here:

    https://web.derayah.com/en/margin/

    3.Can I get a margin through the Derayah platform?

    Absolutely! You can get a margin through the Derayah platform. However, it is exclusively available for trading in the Saudi market.

    4.Can I get financing through Derayah Platform?

    Of course, you can obtain financing online, which is intended for trading in the Saudi market.

    5.What are the types of financing available to the Saudi market through the “Derayah platform”?

    Derayah Financial is unique in that it provides its clients with 3 types of financing in the Saudi market, namely:

    1. Free financing
    2. Murabaha financing (submission is available online)
    3. Margin financing (submission is available online)

    Click here for more details:

    https://web.derayah.com/ar/margins/

    6.How to subscribe to the above services?

    You can subscribe to these services electronically through the “Derayah Platform” without the need to sign paper documents or visit the branch.

    7.Are the types of financing provided by Derayah Financial through the “Derayah Platform” legally permissible?

    Yes

    8.How can I benefit from the “Derayah Global” platform services?

    You can do this by logging into your account from the “Derayah platform” and choosing the option “Derayah Global” and registering for the service online.

    Get more information Here

    9.Who are the qualified to benefit from free financing?

    Those who are qualified to benefit from this type of financing are small project owners
    Those looked forward to fast and small time.

    murabha margin available questions (1)
    1.Which markets are available for trading using a Murabaha margin?

    The Saudi market

    Open Account available questions (7)
    1.Can nationals of other GCC countries and residents open an account and trade with Derayah and use its services?

    Yes

    2.How to register with Derayah?

    1) Register through our website: https://online.derayah.com/Account/Register
    2) Submit your information to the Saudi National Digital Identity Management

    3.What are the conditions and requirements for opening an account on the “Derayah Global” platform?
    1. The work should not be less than 21 years
    2. Driving license or passport
    3. Minimum experience and good risk tolerance
    4.Can Gulf nationals and residents open an account and trade with Derayah Financial and benefit from its services?

    Yes they can.

    5.Is there a minimum amount to open an account in “Derayah Global”?

    There is no minimum and you can trade any amount.

    6.Is there a secret number that will be sent to me by text message to verify access to my account, as is the case with bank accounts?

    Of course it is available, in addition to the authentication service through e-mail.

    7.What is the mechanism of opening the account with knowledge

    Opening the account with the knowledge of the finance is electronically and within minutes without the need to visit the branch or provide any paper documents, and the knowledge of the finance is unique as the first independent mediation companies that provided this service,

    And all you need is to register with us through our site and document your information entered through the “unified national access portal”

    And all of this can be made via the following link:

    https://online.derayah.com/account/register

    services and products available questions (5)
    1.How can I benefit from Derayah’s global services?

    1) Log into your account.
    2) Choose “Derayah Global.”
    3) Register for the service online.

    2.Does Derayah Financial have a special portfolio management department?

    yes

    3.What is the minimum amount for DPM?

    The minimum amount for portfolio management is 20 million Saudi riyals.

    4.What are the investment fund options and how many are there in the platform?

    The “Derayah platform” provides the possibility of subscribing and redeeming more than 70 diversified investment funds in terms of fund manager, fund type, performance and risk level. Making the appropriate investment decision, and all of these services are available electronically without the need to submit paper documents or visit the branch.

    5.What are the most prominent other services provided by “Derayah Platform”?

    There are many services available through the “Derayah Platform”, including:

     Familiarity with TickerChart

     Deraya Insight

     Derayah numbers

    knowledgeable chat

    Is it possible to learn more about the above services?
    certainly,

    Knowledge of TickerChart:
    In short, this service enables users of the price provider program “TikrChart” to link their account in Derayah with “TikrChart” so that the investor can trade in buying and selling through the “TikrChart” program without the need to enter his account in the “Derayah platform”, noting that the service is free of charge without fees.

    Derayah Insight:
    This service aims to give the investor information about a large number of securities and their fundamental and technical analysis, in addition to their compatibility with Sharia regulations in the Saudi market and the Gulf and American markets. Through the following link, you will find more details about this service https://www.youtube.com/watch ?v=4o_MoYY_BiM Note that this service is free for the first two months, and charges about 150 riyals per month.

    Derayah numbers:
    This service was carried out in partnership with the “Argaam” economic website, and the “Argaam” website is one of the largest economic websites in the Middle East. The service aims to provide the “Argaam Plus” service, which provides a large base of information and various investment data that helps investors in making their investment decisions. This service is for a fee of 625 riyals per month.

    Derayah chat:
    This service provides many services through the “Instant Chat” service, so that you can benefit from this service provided through the “Derayah Platform” by performing a number of operations such as transfers and updating data and reports, noting that the service is free and available once you log into your account.

    Trading Service available questions (37)
    1.How can I transfer money from my account in Derayah Financial to my bank account when there are fees?

    You can easily transfer to your bank account linked to the wallet for free without fees.

    2.Can I add more than one bank account of mine and link them in my wallet to transfer to? And what are the procedures?

    Of course, you can link all your bank accounts to your wallet with us in Derayah Financial, and this is done by contacting customer service on our phone 920024433.

    3.Can I transfer from my wallet to my bank account at the time of market trading or are there specific transfer times?

    Transfer from your Derayah portfolio to your bank account is available at any time, whether or not the market is open, subject to T+2 settlement periods.

    4.What is the T+2 settlement period?

    The security settlement means transferring the executed security from the seller’s investment portfolio to the buyer’s investment portfolio. Cash settlement also means transferring the price of the security whose transactions have been executed from the buyer’s investment account to the seller’s investment account with the members of the market. More details about it can be found via the following link from the Tadawul website. Settlement in the Saudi market: https://www.tadawul.com.sa/wps/portal/tadawul/knowledge-center/about/settlement-cycle?locale=ar

    5.Does this mean that I need to wait and not perform any transactions after the sale if I want to transfer part of the amount to my bank account?

    Of course not, we have provided through the “Derayah platform” the future transfer service, through which the transfer amount is reserved “under settlement”, provided that it is transferred automatically after the settlement has expired, which enables the customer to freely trade in other amounts and not have to wait until the settlement is completed.

    6.How many markets does Derayah Financial provide?

    Derayah provides more than 22 Gulf, regional and international markets.

    7.What are Derayah Financial’s trading platforms?

    Derayah Financial offers two trading platforms, which are “Derayah Platform” and “Derayah Global Platform”. The Derayah platform enables you to trade in the local, Gulf and regional markets, while Derayah Global is the global trading platform

    8.What are the available markets through “Derayah Platform”?

    for the Saudi market

    Saudi Stock Exchange (TASI)

    Parallel Market (Nomu)

    Sukuk and bonds

    The United Arab Emirates

    Abu Dhabi Securities Market

    Dubai Financial Market

    Nasdaq Dubai

    The Egyptian Stock Exchange

    Bahrain Stock Exchange

    Muscat Securities Market

    Kuwait Stock Exchange

    9.How easy is it to trade in all of the above markets via the “Derayah Platform”?

    You can easily trade in all markets through the “Derayah platform” on the same screen, without the need to switch between accounts or other platforms.

    10.What is the mechanism for activating the markets to be traded through the Derayah platform?

    The platform provides the possibility of activating the markets to be traded electronically and in real time, once the market to be traded is selected.

    11.Is there a fee to activate the markets?

    no; Free

    12.Is there a need to transfer a currency between markets to trade it through the Derayah platform?

    Most markets do not need this, as the platform provides the feature of using the currencies of other markets without the need to perform a currency conversion process, provided that the clearing process takes place at the end of the day. As for markets that do not have this feature, you can easily perform a currency transfer electronically and instantly.

    13.Does “Derayah Platform” provide live prices service?

    naturally

    The platform provides real-time prices for the Saudi market and the Dubai and Abu Dhabi markets.

    In addition to the possibility of buying and selling trading for all markets through the live prices screen without the need to move between pages.

    14.When I am entitled to dividends for the shares I own, where are they deposited?

    All dividends due for all markets are added to your investment portfolio with Derayah Financial

    15.Is trading in sukuk and bonds available?

    Yes, you can trade sukuk and bonds through the Derayah platform.

    16.What is the “Derayah Global” platform?

    Derayah Global is the platform for trading in global markets.

    17.What are the markets and products available through the “Derayah Global” platform?

    https://web.derayah.com/wp-content/uploads/2020/01/Derayah-Global-Brochure-2019.pdf

    18.How much is the commission for trading through the “Derayah Global” platform?

    Through the following link, you will find all the commission details for the “Derayah Global” platform:

    https://web.derayah.com/wp-content/uploads/2019/08/derayah_global_feesn.pdf

    19.How long does it take to activate Derayah Global?

    Your account on the “Derayah Global” platform will be opened within 2 working days.

    20.Is there a live price service on the “Derayah Global” platform? Is it for a fee?

    There are many packages available, and the fees vary according to the package, and the main package fees that are usually used are $ 14.5 per month.

    21.How can I transfer funds to the “Derayah Global” platform?

    This is done easily and electronically, through the “Derayah platform”, where it initially requires a currency transfer from the riyal to the dollar, then a transfer from the dollar to the “Derayah Global” platform, from the transfers option in the “Derayah platform”.

    22.How can I transfer funds from the “Derayah Global” platform?

    This is also done easily and electronically, through the “Derayah platform”, and this is done through the “transfer” option, and then a withdrawal is made from Derayah Global.

    23.Is Derayah Global platform available in Arabic?

    Yes, you can trade through the “Derayah Global” platform in the Arabic language.

    24.Can I benefit from the financing product via the “Derayah Global” platform or leverage and other features?

    You can benefit from these and other services by upgrading your account from “Derayah Global” to “Derayah Global Plus”

    25.How long does it take to upgrade the account from “Derayah Global” to “Derayah Global Plus”?

    It takes 3 to 4 working days.

    26.Is there a fee for upgrading the account from Derayah Global to Derayah Global Plus?

    مجانا

    27.Is there a minimum required to upgrade the account from “Derayah Global” to “Derayah Global Plus”?

    Yes, it is required that the balance of the “Derayah Global” platform be at least $2,000 in order to be upgraded to “Derayah Global Plus”.

    28.Is there any change in the platform or login data when upgrading the account from “Derayah Global” to “Derayah Global Plus”?

    There is no change in the platform or login data. Additional services in “Derayah Global Plus” will be added to the same platform when the account upgrade is completed.

    29.What are the trading commissions in “Derayah Global” and “Derayah Global Plus”?

    You can find all commission details via the following link:

    https://web.derayah.com/wp-content/uploads/2019/08/derayah_global_feesn.pdf

    30.What is the authentication service through e-mail?

    It is an alternative service to SMS text messages, so that you can choose to receive the password for authenticating your account through your e-mail, which is an additional alternative to authentication by text messages.

    31.Can I open more than one wallet with Derayah?

    Of course, you can open more than one wallet that is branched from your main wallet, and access it with the same entry data for the main wallet, and this is done easily by contacting customer service by phone, and within an hour or two the new wallet will be ready for trading.

    32.What are the channels available for trading through the “Derayah Global” platform?

    platform through a computer
    application through smart phones
    Phone by contacting the mediation team at 920024433

    33.What is the difference between Derayah Global and Derayah Global Plus?

    Some features and products will only be available in “Derayah Global Plus”, and in the link you will find details of the services provided in “Derayah Global” and “Derayah Global Plus”

    https://web.derayah.com/wp-content/uploads/2021/11/Derayah-Global-Brochure-2021-Ar.pdf
    34.How can I upgrade the account from “Derayah Global” to “Derayah Global Plus”?

    You can do this by contacting your account manager or customer service to coordinate the signing of the account upgrade agreement.

    35.How long does it take to upgrade the account from “Derayah Global” to “Derayah Global Plus”?

    It takes 3 to 4 working days.

    36.Are there fees for transfers between Derayah and Derayah Global platforms?

    no; Free

    37.How can I transfer money to my account?

    After activating your account, a text message will receive all the details of your investment account,

    Among the data is the IBAN number for your portfolio in the Arab National Bank,

    And transfer the money to your portfolio is done through a bank transfer from any of your own bank account to the IBAN number of your portfolio.

    Client Support

    Derayah offers you the fastest, most advanced trading systems; as it brings all the markets together under one umbrella, with premium margin financing services for active traders. We offer a variety of services including investment advice, stock trading services in various markets, sale of investment products offered by other companies, and shareholder value estimation.
    • Provide investment advice.
    • Provide stock trading services in various markets.
    • Sell investment products offered by other companies.
    • Various financing products.
    Learn About Trading (20) Videos

    Derayah offers you the fastest, most advanced trading systems; as it brings all the markets together under one umbrella, with premium margin financing services for active traders.

    Learn about Derayah Insight (1) Videos

    Derayah Insight provides you with daily technical reports and the extent of the stocks’ compatibility with the Shariah controls, according to the standards of the Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI).

    Funds Supermarket (0) Videos

    At Derayah, we focus all our efforts to provide you with some of the best investment funds in various markets around the world. These funds are managed by some of the best qualified investment managers in Saudi Arabia. We currently have more than 70 investment funds, and more are expected to be available in the near future.

    Derayah REIT (1) Videos

    Derayah REIT is a Shariah-compliant traded closed-end real estate investment fund listed at the Saudi Stock Exchange (Tadawul) under the Real Estate Investment Funds Regulation (REIFR) and the Real Estate Investment Traded Funds (REIT) Instructions, licensed by the Capital Market Authority for public offering.

    Learn about Derayah Funds (0) Videos

    Derayah’s investment funds are a group of financial assets managed by Derayah’s specialized team, while working on the principle of raising the investors’ capital and investing them in financial, real estate markets, and other investments

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    Still need some help?

    If you have some questions or comments, feel free to let us know and we will respond as quickly as possible